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Our History

 Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

Come Join the Wiggle Team

 Come Join the Wiggle Team

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wiggle.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us and please take a look below at our current vacancies…

Wiggle Work and Play – The Benefits

 Wiggle Work and Play – The Benefits 

At Wiggle we understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport. We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.

Our benefits include

  • 25 days holiday
  • Pension & Life insurance
  • Healthcare scheme
  • Casual dress in our Google style offices
  • Staff discount
  • Monthly ride outs - At the end of each month to reward your hard work we encourage the business to take 1-2 hours out of their working day to go on a group ride, run, swim, walk or participate on one of our notorious scavenger hunts!

Job Applicant Privacy Policy

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

Business Analyst

Job Title: Business Analyst

Location: Portsmouth

Position: Permanent

Wiggle CRC are looking for a Business Analyst to analyse, design and document solutions to meet the needs of business objectives. Fancy taking on the challenge? Great! Please read on…

What will you be doing?

As part of the Delivery team you will engage in the delivery of both strategic and small changes to the Wiggle systems. The scope of work incorporates all infrastructure, applications and customer-facing websites.

You will also…

  • Work with business teams to identify, understand, prioritise and document business requirements, systems impacts and acceptance criteria.  Collate and analyse performance data to ensure informed decisions.
  • Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
  • Assist in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identify options for consideration.
  • Work iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
  • Support the development team to write scenarios / user stories / acceptance tests, agree work packages / sprints and produce estimates.
  • Identify any business readiness tasks required to support delivery.
  • Verify and accept the delivered work packages ensuring the development fulfils the business requirements.  Provide support to the test team and business teams to complete functional and acceptance testing.
  • Prepare the handover of products to the business and support teams through showcases and by documenting any business processes changes and producing user guides.
  • Track and report on task progress.
  • Take part in any ad hoc project work improving the performance of the business as and when required.
  • Investigate, identify and present where appropriate, new technologies or processes that will enable the business units to deliver their strategic goals.

Who are we looking for?

  • Demonstrate experience of working in a Business Analyst role, preferably within the retail industry, specifically ecommerce channels.
  • This role will operate as part of a small team, so you must be willing to get involved in the full project life cycle and be passionate about ensuring delivery is of the highest quality. 
  • Experience of working within an Agile / Scrum project environment is desirable.
  • Ability to translate complex business problems and requirements into well written, concise user stories that can be read and understood by business owners, developers and testers alike.
  • You will have a good eye for detail and be able to demonstrate the ability to produce clear, concise, well supported documentation.
  • You will have experience of working on multiple projects concurrently and be able to manage the priorities within your workload.
  • Experience of managing 3rd party suppliers would be beneficial.
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required. A small amount of travel may be required.

Does this sound like your perfect next challenge? Great! We would love to hear from you. Please send your CV to jobs@wiggle.com.

#ComeJoinTheRide

Senior Systems Administrator

Title: Senior Systems Administrator

Location: Portsmouth

Salary: Competetive

Wiggle CRC are looking for a Senior Systems Administrator to join the IT team on permanent basis. You will be involved in exciting project work, designing and delivering new technologies and platforms to Wiggle CRC.

Fancy taking on the challenge? Great, please read on…

What will I be doing?

This role is a key position in the Production Services Team and involves taking a proactive stance in supporting the Wiggle business in the maintenance and upkeep of existing IT Infrastructure, IT Applications, IT Equipment and Telecoms services.

You will also:

  • Fulfil a senior role in the Production Services team, providing support and knowledge-transfer to colleagues in their daily work and activities.
  • Provide proactive day to day support and administration for all infrastructure and services, including servers, storage and networks.
  • Manage incidents, service requests and change for Production Services team.
  • Manage, tracking and trouble-shooting issues, change controls and live fault escalations.
  • Maintain a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
  • Improve process development, documentation and knowledge dissemination.
  • Liaise closely with internal/external contacts to monitor and maintain current infrastructure while driving new technical projects forward.

What experience would we like you to have?

  • TCP/IP networking LAN/WAN (DNS, DHCP, RAS, VPN) MPLS.
  • Wintel operating systems, such as Microsoft Windows Server 2003 / 2008 r2 / 2012 / 2016
  • Authentication and directory services (Active Directory, DNS, DHCP, LDAP, GPO management)
  • Windows automation (scripting, imaging, installation, management)
  • Virtualization concepts and functional working skills with various virtualization technologies such as VMware and Cloud-based technology, such as Azure.
  • Shared storage concepts and functional working skills with various shared storage technologies (provisioning LUNs, expanding volumes, configuring RAID, etc.) Dell/EMC arrays and HP MSAs.
  • Advanced knowledge of monitoring using appropriate tools for example Solarwinds, New Relic using SNMPv3 / SNMPv2 / WMI protocols.
  • Strong understanding of load balancers & WAFs such as Netscaler, Zen load balancer and load balancer.org, Big IP F5s.
  • Experience and knowledge of supporting and maintaining an enterprise network, including load balancers, firewalls, VPN, Cisco routers and switches and F5 WAFs.

If this sounds like your perfect next challenge please apply now and send your CV to jobs@wiggle.com! 

#ComeJoinTheRide

Desktop Support Analyst

Title: IT Desktop Support Analyst

Position: Full Time, Permanent

Salary: Competitive with excellent benefits

 

Are you an experienced IT Desktop Support Analyst with exceptional customer service skills?

We are looking for an IT Desktop Support Analyst to join our fun loving and highly professional team based at our head office in Portsmouth. Our Service Desk team support over 1000 Wiggle CRC staff and deal with on average 700 - 800 tickets per month.

What you'll be doing:

The role of the Desktop Support is to provide second line support for all staff at WiggleCRC. The role works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. This role will contribute to technical project work and work closely with the Production Services team.

Responsibilities

  • Provide Hardware and Software support, face to face or via remote tools where possible support to the Wiggle business across multiple sites
  • Performing service requests raised to the team including accounts set up, software installations and physical desk moves.
  • Pro-actively identify problems and trends and propose solutions and recommendations to optimise systems performance and stability.
  • Renew or procure services on behalf of the IT department where required by following the purchase order process
  • Contribute to the transition process from either an internal or external IT development team into IT support.
  • Create and maintain IT support documentation where missing or incorrect.
  • Assist in identifying and implementing Service Improvements
  • Supporting users at offices in various geographical locations. Travel may occasionally be required.

 

Who we're looking for:

  • Windows 7 and 10 administration experience.
  • Exposure to Windows 8, Linux and Apple hardware and operating systems in business
  • SCCM and desktop/laptop build processes.
  • Exposure to application packaging
  • Mobile phone management
  • Kaspersky antivirus
  • Basic network and database skills
  • Active Directory Management
  • Office 365
  • Sharepoint
  • Remote access tools
  • Knowledge and understanding of ITIL framework.
  • Excellent customer service skills and a willingness to deal directly with users
  • Excellent written skills are essential
  • Experience at working in a busy support environment
  • Evidence of process improvement to increase efficiency must be shown.

#ComeJoinTheRide

Digital Designer

Location: Portsmouth

Salary: Competitive

Title: Digital Designer

Wiggle are currently looking for a creative Digital Designer to join the team on a permanent basis! Fancy taking on the challenge? Please read on…

What will I be doing?

You will be visually connecting with the customer base and audience via the website and email, providing creative solutions to the Marketing department and the business as whole, across all channels including web, email and ATL advertising.

You will work closely with Category Marketing, International Marketing, Brand and Ecommerce teams, and will help produce the best visual representation of what key messages these teams are trying to advertise, and help tailor it across 13 languages sites, emails and ATL channels.

Duties and responsibilities:

  • Design content across all of Wiggle’s sites and emails.
  • Ensure all projects are delivered to agreed timescales, scheduled and free of errors.
  • The creative theme should be in line with the brands current brand guidelines.
  • Translations and localized versions of banner should be created and distributed effectively.
  • Contribute to the overall marketing strategy by providing honest, insightful and constructive feedback to the team.
  • Pass on knowledge and skills to other team members.
  • Own and manage the BAU workflow relating to one channel e,g site, email, ATL. Delegate where necessary.
  • Effectively assess code to deliver site improvements and efficiencies.

Knowledge, Skills and Experience:

  • Degree level qualifications in Web Design or Graphic Design.
  • Strong commercial experience of HTML5, CSS3 development.
  • Experience in banner design and commercial messaging.
  • A strong design portfolio working with Adobe products.
  • Awareness of the challenges with online retail with strong commercial awareness.
  • Ability to work in a close team in a dynamic working environment.
  • Ability to handle multiple workloads simultaneously and perform under pressure.
  • Ability to negotiate and delegate
  • A level of spontaneity and technical confidence.
  • Knowledge of Javascript coding is desirable.
  • Knowledge of content management systems is desirable but not required.

If this sounds like your next challenge please get in touch! Send your CV to jobs@wiggle.com 

#comejointheride!

Digital Designer - fixed term contract

Location: Portsmouth

Salary: Competitive

Title: Digital Designer

Wiggle are currently looking for a creative Digital Designer to join the team on a 10 – 12 month fixed term contract! Fancy taking on the challenge? Please read on…

What will I be doing?

You will be visually connecting with the customer base and audience via the website and email, providing creative solutions to the Marketing department and the business as whole, across all channels including web, email and ATL advertising.

You will work closely with Category Marketing, International Marketing, Brand and Ecommerce teams, and will help produce the best visual representation of what key messages these teams are trying to advertise, and help tailor it across 13 languages sites, emails and ATL channels.

Duties and responsibilities:

  • Design content across all of Wiggle’s sites and emails.
  • Ensure all projects are delivered to agreed timescales, scheduled and free of errors.
  • The creative theme should be in line with the brands current brand guidelines.
  • Translations and localized versions of banner should be created and distributed effectively.
  • Contribute to the overall marketing strategy by providing honest, insightful and constructive feedback to the team.
  • Pass on knowledge and skills to other team members.
  • Own and manage the BAU workflow relating to one channel e,g site, email, ATL. Delegate where necessary.
  • Effectively assess code to deliver site improvements and efficiencies.

Knowledge, Skills and Experience:

  • Degree level qualifications in Web Design or Graphic Design.
  • Strong commercial experience of HTML5, CSS3 development.
  • Experience in banner design and commercial messaging.
  • A strong design portfolio working with Adobe products.
  • Awareness of the challenges with online retail with strong commercial awareness.
  • Ability to work in a close team in a dynamic working environment.
  • Ability to handle multiple workloads simultaneously and perform under pressure.
  • Ability to negotiate and delegate
  • A level of spontaneity and technical confidence.
  • Knowledge of Javascript coding is desirable.
  • Knowledge of content management systems is desirable but not required.

If this sounds like your perfect next challenge please send your CV to jobs@wiggle.com !

#comejointheride! 

Full Stack Web Developer

Job Title: Full Stack Web Developer

Location: Portsmouth

Position: Permanent

Wiggle CRC have an exciting opportunity for a Full Stack Web Developer to join the IT team on a permanent basis… Fancy taking on the challenge? Please read on…

What will you be doing?

You will be responsible for development on our bespoke, multi lingual, multi-currency, international eCommerce websites.  As a member of the development team, you will be working closely with other developers and testers as well as business stakeholders. 

  • Working on strategic projects, in order to deliver large scale operational improvements
  • Delivering change as part of regular releases (typically every 2 weeks)
  • Working as part of a small team of developers and QA's, reporting to Lead Developer

Who are we looking for?

Essential skills:

  • Development frameworks: Microsoft .Net Framework 4.x with C#
  • Web Technologies: Microsoft Asp.Net MVC 5, HTML5 and CSS, JavaScript and frameworks
  • Testing Frameworks: NUnit, Moq or equivalent
  • Data: Microsoft SQL Server 2008+
  • Awareness of best practices for code design (such as SOLID, design patterns) 

Desirable skills:

  • Awareness of REST API design & implementation 
  • Web caching techniques and technologies (such as Redis)
  • Awareness of both agile and waterfall life cycles
  • Awareness of API management platform, e.g. Mulesoft 
  • Experience of developing on large volume customer facing web application 

Fancy taking on the challenge? Great! Please send your CV over to jobs@wiggle.com

#ComeJoinTheRide

Technical Customer Service Advisor

Location: Portsmouth

Salary: Competitive

Title: Technical Customer Service Advisor

Position type: Permanent - Full Time

Do you understand the importance of outstanding customer service?

As a customer service product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

3 Week rotating shift pattern

Week 1:               06:00 – 14:00

Week 2:               09:00 – 17:00

Week 3:               14:00 – 22:00

1 in 3 weekends shifts between 06:00 – 14:00 or 14:00 – 22:00

Duties and responsibilities

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

#comejointheride!

German Translator

Postion: German Translator 

Location: Portsmouth 

Position type: Part Time 

WiggleCRC have an exciting opportunity for a Part Time German Translator to join the family! Fancy taking on the challenge?

Working 2 days a week – 15 hours in the Portsmouth office.

What will I be doing?

You will be working as part of the translation team and provide support for the customer service team when/if necessary. As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Duties and responsibilities:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn WiggleCRC products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by WiggleCRC

Knowledge, Skills and Experience:

  • Native standard of German as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Post-editing skill will be an advantage
  • Creative writing skill will be an advantage

#ComeJoinTheRide

PPC Specialist

Title: PPC Specialist

Location: Portsmouth

Salary: Competitive

Wiggle CRC have an exciting opportunity for a PPC Specialist to join the family! Fancy taking on the challenge? Great, please read on…

What will I be doing?

This is a key role in driving the growth of both Wiggle and Chain Reaction Cycles websites. Working for the top tri sports retailer in Britain, and a major international player, this role will have responsibility for maximising profitability through the growth of sessions, revenue and market share across our Organic, Google Shopping, Affiliates and Remarketing channels, with a core focus on Paid Search.

You will also…

  • Analyse the performance of marketing channels
  • Identify key areas for improvement or growth across multiple countries
  • Create, own and deliver online marketing plans
  • Share channel best practices with the wider team
  • Lead training on Paid Search best practices with the wider team and business
  • Maximise sales and profitability
  • Grow market share across relevant markets
  • Monitor the progress of Paid Search performance & channel development

What experience would we like you to have?

  • Interest in, or knowledge of Paid Search marketing required with a focus on optimisation
  • Experience of analysing large pieces of data is required
  • Interested in training or advising managers on PPC
  • Strong Excel skills
  • Attention to detail
  • Be able to work effectively with minimal direction
  • Ability to multi task across a number of channels and projects
  • Knowledge or experience in third party Digital Marketing platforms an advantage
  • Written / spoken language skills for one European language is an advantage (preferably Italian or Danish)
  • Retail or e-commerce experience desirable 
  • An interest and knowledge in tri-sports are also desirable

Does this sound like your perfect next challenge? Great, please send your CV to jobs@wiggle.com 

#ComeJoinTheRide

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