Klantenservice

Vacatures

Wil jij voor Wiggle werken?

Wil jij voor Wiggle werken?

Wiggle is steeds op zoek naar getalenteerde mensen die met passie hun job uitoefenen. We bieden je lonende carrièremogelijkheden in de retail-, e-commerce en IT industrie. We waarderen en stimuleren onze werknemers in een ontspannen bedrijfscultuur.

We houden van sport en we willen ’s werelds grootste webwinkel worden. Wil jij hier je steentje aan bijdragen? Kijk dan even naar onze vacatures.

De ontstaansgeschiedenis van Wiggle

De ontstaansgeschiedenis van Wiggle

In 1920 werd een kleine, onafhankelijke fietswinkel in Portsmouth opgericht met de naam Butlers Cycles. Het bedrijf ging in 1999 online met de website wiggle.co.uk.

Wiggle heeft als doel om ongeëvenaarde consumentenervaring en uitstekende klantenservice aan te bieden. Hierdoor is het bedrijf snel gegroeid en zijn we nu ’s wereld grootste online retailer voor triatlon-, hardloop- en zwemproducten geworden. Wiggle verkoopt aan meer dan 70 landen, in 10 verschillende talen en 14 verschillende valuta’s.

Het magazijn in Wolverhampton is meer dan 7900 m² groot en biedt plaats aan meer dan 2 miljoen producten.

Passie voor sport

Passie voor sport

Bij Wiggle begrijpen we dat het erg belangrijk is om een goed evenwicht tussen werk en privéleven te vinden. We werken hard, maar we proberen dit in een ontspannen sfeer te doen waarin we onze werknemers motiveren om af te toe te sporten.

Zo trainen we bijvoorbeeld samen in groep tijdens de lunch of na de werkuren. Of we gaan naar sportevenementen zoals hardloop- en fietswedstrijden.

Wil je een uitdagende carrière en gezonde levensstijl, dan is Wiggle ‘the place to be’ voor jou!

Solliciteren

Solliciteren

We zouden graag van je willen horen! Laat ons weten waarom je voor Wiggle zou willen werken.

Graag zouden we elke sollicitatiebrief individueel willen beantwoorden, maar omdat we bij Wiggle veel sollicitatiebrieven ontvangen, is dit helaas onmogelijk. Heb je na 14 dagen nog geen antwoord ontvangen, dan hebben we na zorgvuldig intern overleg besloten om niet verder te gaan met je sollicitatie.

Alvast bedankt, wij stellen je belangstelling voor ons bedrijf erg op prijs.

Group Head of Business Intelligence

Business Intelligence Manager

Location: Portsmouth

Competitive Salary & Benefits Package

Are you a Business Intelligence expert with experience of big data platforms?

Data has become an increasingly important driver for performance and growth within a digital organisation. Wiggle CRC has committed to a connected approach for how it handles, secures and derives value from its data, reflected by its investment in a BI and Analytics function that will apply a strategic use of analytics across the organisation. As a result, we are seeking a strategically minded, business intelligence expert.

What will you be doing?

You will be responsible for the successful and organised deployment of management information and intelligence into the business community. Accountable for influencing, leading and building relationships across all business functions by demonstrating the advantages of BI throughout the enterprise. As the recognised expert within the organisation, you will provide expert technical advice and leadership, analysis and data interpretation for tasks that could have a significant impact on business decisions that shape the future of Wiggle CRC.

Roles and Responsibilities

  • Line management of 2/3 colleagues inc. a Technical Business Analyst, Oracle Reporting Analyst and a Data Engineer.
  • Strong voice for the needs of the BI function in the BI ownership group
  • Assured management and collaboration of 3rd parties to ensure the BI platform delivers timely and accurate information to the organization.
  • Ensure the accuracy, availability and performance of certified dashboard and analysis.
  • Uphold explicit governance principles for new analysis, balanced against existing priorities and set expectations accordingly.
  • Accountable for all BI projects including stakeholder engagement, resource allocation, budget, risks, issues, dependencies and reporting status.
  • Collaborate with Data Architect for efficient design and roadmap for the BI platform.
  • Collaborate with the Data Governance team to design and maintain common standards, definitions values and metrics
  • Empower colleagues to advance the company using data instead of opinions
  • Leverage the various tools available, including Oracle Big Data, to further move the team into the delivery of ‘proactive’ analytics.

Skills and experience required

  • Oracle BI 12c
  • Oracle Enterprise Manager
  • RPD development experience
  • Advanced SQL and PL/SQL skills

Does this sound like the perfect job for you? Fantastic, please e-mail your CV to jobs@wiggle.co.uk or call 0203 006 1755 for a confidential conversation.

Customer Service Advisors

Customer Service Advisors

Location: Belfast

Competitive Salary & Benefits Package

Do you understand the importance of outstanding customer service?

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

What will you be doing?

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

As a Customer Service Advisor, you will be representing Chain Reaction Cycles, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

Knowledge, Skills and Experience

  • Strong communication skills, both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a customer service or retail environment
  • Ability to manage and co-ordinate changing priorities, have high standards and be capable of multi-tasking
  • IT proficient with the ability to learn new systems
  • Self-motivated and confident decision maker with the ability to apply solutions and a positive “can do” attitude
  • Ability to be flexible with work duties and hours as required by the team and business
  • Confident in raising queries in order to optimise service delivery to our customers

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

SQL Database Administrator

SQL Database Administrator

Location: Portsmouth

Competitive Salary & Benefits Package

Calling all Database Administrators – We want you…

We are looking for an experienced Database Administrator to join our Production Services Team to oversee the day to day management of all SQL databases across the Wiggle CRC estates.

What will you be doing?

You will be a member of a 10-strong team who are internationally distributed. On a day to day basis you will make sure that our live databases are running on time and accurately. You will be an integral part in the website deployment process carrying out the website deployment process, carrying out SQL reviews, making sure queries are correct and signing them off.

The technical stuff

  • Day to day management of operational database environments.
  • Mentor and Share technical expertise with junior members of the team.
  • Manage and Liaise with developers and third party to ensure standards and architectural principles are applied as appropriate.
  • Where required to work with the business to capture and analyse requirements, providing technical input in a clear well-communicated manner. Create suitable design documentation and / or data models for others (including 3rd party offshore suppliers) to work from.
  • Develop an excellent understanding of one or more systems, how these systems support the business, how these systems interact with other corporate (and 3rd party) applications, and their place in the overall IT architecture.
  • Analyse systems proactively to identify problems and trends and propose technical solutions and recommend changes to optimise system performance and usability.
  • Create documentation to support future maintenance of system and to support operational requirements.
  • Ensuring agreed OLA’s are adhered to.
  • Managing incidents, service requests and minor change within Production Services Team.
  • Managing, tracking and trouble-shooting issues, change controls, bespoke project roll-outs and live fault escalations.
  • Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
  • Provision of out of hours support.
  • Improving system & automating repetitive jobs.

Knowledge, Skills and Experience

  • 5+ years of experience in database development and support in Microsoft SQL Server (MSSQL) environments.
  • Experience and Knowledge of supporting and maintaining an enterprise Database platform with a main focus on SQL Server 2005/2008/2012.
  • Experience and Knowledge of supporting Wintel and Linux Operating systems required for database operations.
  • Experience and Knowledge of database Integration Services
  • Experience and Knowledge of using and configuring enterprise database monitoring solutions
  • Experience in troubleshooting and resolving MSSQL integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
  • Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot database related CPU, memory, I/O, disk space and other resource contention.
  • Knowledge of database backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
  • Experience in implementing MSSQL operational automation.
  • Knowledge of how MSSQL indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
  • Knowledge of MSSQL management tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs)
  • SSRS – Backup Failures/Job Failures/ Instance Status/Service Status and Mirroring Synchronisation using remote T-SQL Queries via MS-DTC/RPC.

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

Digital Display Marketing Manager

Digital Display Marketing Manager

Location: Portsmouth

Competitive Salary & Benefits Package

WiggleCRC are seeking a commercially driven Digital Display Marketing Manager with proven digital advertising experience to join our fast-paced, growing digital marketing department.

In this new and exciting role, you will be responsible for driving the delivery of display and social media advertising campaigns across all brands and territories within the WiggleCRC group, establishing and maintaining best practice, performance and reporting whilst identifying and rolling out new opportunities.

As an experienced Digital Display Marketing Manager, you will be aware of the latest digital trends and understand the importance of working with social teams to co-ordinate audiences, advertising timings and products to identify and trial new growth channels within display advertising whilst working with the insights team and online marketing managers to analyse campaign performance and drive innovation.

The ideal candidate will possess a proven track record of working within a similar digital display marketing role, creating, co-coordinating and delivering innovative display and social media advertising campaigns as well as driving efficiency through automation.

As a rapidly growing business, this a great opportunity for an individual who is keen to utilise their skills and make an impact, influencing significant growth for the world’s No1. Online cycling and multi-sport retailer.

What you will be doing?

  • Drive overall display advertising including social, re-marketing, channel budget and performance
  • Coordinate with digital projects manager to ensure the delivery of brand and commercial campaigns through display advertising channels
  • Working with third parties such as ad servers, programmatic bid management systems, publishers, social networks, video channels and TVOD, to ensure access to latest technologies and advertising opportunities
  • Work with the digital projects manager and marketing insights team to deliver audiences to online marketing team for use in display advertising channels
  • Work with social teams to co-ordinate audiences, advertising timings, products and subsequent marketing actions
  • Identify and trial new growth channels within display advertising
  • Lead integration of CRM systems and audiences with advertising platforms
  • Create automations for search and display advertising, including links with Facebook, GoogleAnalytics and other APIs as required

Knowledge, Skills and Experience

  • Previous experience in a similar marketing role within digital display advertising
  • Previous experience within a retail or ecommerce environment
  • Proven track record of creating, co-coordinating and delivering display and social media advertising campaigns across multiple sites
  • Exposure to the latest digital marketing & social media techniques
  • Technically up to speed with automated marketing tools and CRM
  • Ability to programme in Python, .js or AWQL
  • A confident self-starter
  • Knowledge of FacebookAPI and GoogleAnalytics
  • A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight
  • Highly organised with the ability to manage constantly changing priorities
  • Experience of coordinating and managing a team and liaising with internal and external stakeholders to ensure the delivery of marketing campaigns

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

Online Marketing Manager (Europe)

Online Marketing Manager (Europe)

Location: Portsmouth

Competitive Salary & Benefits Package

Are you a talented Online Marketing Manager looking to progress in 2018?

We are looking for an Online Marketing Manager to take overall responsibility for all European markets across Wiggle CRC. You will be responsible for setting strategy, leading innovation and managing a team to maximise profitability and drive new customer acquisition.

What will you be doing?

Working with the Global Online Marketing Manager you will take the lead on creating, developing and owning the overall on-line marketing strategy. This role requires management and development of four direct reports as well as working closely with other Regional Onlline Marketing Managers.

Roles and Responsibilities

  • Own the strategy across all channels for Wiggle CRC’s European markets
  • Responsible for the budget and KPI targets across Paid Search, Remarketing, Affiliates, Display and other channels as appropriate
  • Manage and lead a team of four direct reports to improve knowledge, skills & performance
  • Maximise sales and profitability across European markets
  • Identify opportunities across all digital channels to achieve revenue growth targets and drive new customer acquisition
  • Grow market share in relevant tri sports markets
  • Overall responsibility for territory campaigns
  • Execution and evaluation of campaigns across ROE markets
  • Create business cases for new opportunities and engage key stakeholders
  • Work closely with Country Managers and Translators to ensure maximisation of traffic generating opportunities
  • Close working relationship with Wiggle CRC Group Team to ensure latest technologies and best practices are adopted
  • Create and refine bidding strategy in accordance with Group Paid Media Manager
  • Regular analysis of campaign performance against targets and report back to the team / wider business
  • Other work as required by the team

Personal Specification

  • 3-4 years online marketing experience required, working in a multi-site enterprise role an advantage
  • Having European language skills is an advantage but not essential.
  • Experience of managing online marketing teams (across non centralised teams an advantage)
  • Has worked across multiple online channels
  • Experience of managing large budgets across different channels
  • Target driven
  • Has demonstrated history of improving direct reports
  • Experience of working with bid management platforms is an advantage
  • Retail or e-commerce experience desirable 
  • An interest and knowledge in tri-sports are also desirable
  • Be able to work effectively with minimal direction

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

Technical Customer Service Advisors

Technical Customer Service Advisors

Location: Belfast

Competitive Salary & Benefits Package

Job Purpose

As a Customer Service Technical Advisor you will be representing Chain Reaction Cycles, assisting and advising customers via Phone, Live Chat, and Email with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.

Context

Working as part of the customer service team you will be responsible for helping maintaining Chain Reaction Cycle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

  • The role will have a rotating shift pattern, including weekend work.
  • There is also a performance based bonus which is paid monthly.

Responsibilities and Duties

Duties

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Chain Reaction Cycles product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

KPIs

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Knowledge, Skills and Experience

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

Environment Technical Lead

Are you a Technical Lead looking for your next challenge? If so, please read on!

We are looking to recruit a talented Environment Technical Lead to design and maintain all non-production environments to agreed SLAs within WiggleCRC

What is my mission? 

You will provide technical advice and implement industry best practices by positively researching change within the IT industry and championing technology that helps to drive positive change in accordance with Wiggle’s IT policies and strategy. You will lead the Environments team who are responsible for ensuring that IT delivery teams have suitable environments throughout the delivery lifecycle.

What will I be doing?

  • Be accountable for and take full responsibility for the building and provision of all nonproduction environment activities within IT projects or programmes.
  • Consulting with customers and evaluating environment requirements to advise on best practice environment provision in line with the agreed future methods, processes and standards.
  • Consult with stakeholders and attend relevant workshops and meetings. Operate as a specialist and consultant on all aspects of environment management and give advice to both users and IT management to determine the most appropriate environment strategies for IT projects.
  • Identify gaps in the effectiveness of the Environment Management tools and processes, and identify opportunities for enhancements to improve efficiency and quality

What experience would we like you to have?

  • Experience and Knowledge of supporting and maintaining IAAS
  • Experience and Knowledge of supporting and maintaining an e-commerce platform including Windows, IIS, .Net framework, Certificate management etc.
  • Experience and Knowledge of supporting and maintaining an enterprise Network, including load balancers, firewalls, VPN, Cisco routers and switches.
  • Experience supporting messaging systems such as Exchange and Office 365
  • Ability to manage priorities within small team 
  • Experience and Knowledge of supporting and maintaining various RDBMS systems, Including Oracle and SQL Server.
  • Initiative and ability to work in high change environments
  • Strong technical background and aptitude
  • Motivated by difficult challenges

Does this sound like the perfect job for you? Fantastic, please click apply or contact the Internal Talent team for more information!

German Speaking Customer Service Advisor

Location: Portsmouth

Job Purpose:

As a German speaking Customer Service Advisor you will be representing Wiggle, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Context:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our German and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

This role will have a rotating shift pattern - week 1 06.00 - 14.30 / week 2 - 09.00 - 17.30 / week 3 - 13.30 to 22.00.

One in three weekends will be worked (09.00-17.30) with Monday and Tuesday off.

Shift rotas are provided 8 weeks in advance.

There is also a performance based bonus which is paid monthly

Responsibilities and Duties

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

KPI’s:

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Qualifications and Skills

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic please send your CV to jobs@wiggle.com!

French Speaking Customer Service

Job Summary

Job Purpose:

As a French speaking Customer Service Advisor you will be representing Wiggle, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Context:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our French and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

This role will have a rotating shift pattern – week 1 06.00 – 14.30 / week 2 – 09.00 – 17.30 / week 3 – 13.30 to 22.00.

One in three weekends will be worked (09.00-17.30) with Monday and Tuesday off.

Shift rotas are provided 8 weeks in advance.

There is also a performance based bonus which is paid monthly.

Responsibilities and Duties

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

KPI’s:

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Qualifications and Skills

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in French and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic - please click apply!

Product Developer (Sports Apparel)

Wiggle’s own brand team is undergoing expansion and now requires a Product Developer to help support this growth!

Based in our Portsmouth office you will work within the development team and alongside other departments and will be responsible for taking products from development stages through to production.

In this exciting role, you will work closely with colleagues in the development team and alongside the Senior Developer, Product Manager and Designers to design, develop and manufacture ranges of products for Wiggle.

This opportunity would suit someone with knowledge and passion of product development, garment technology and product manufacturing who has worked within the sportswear industry or who has a keen interest in sports, particularly cycling, running or swimming.

The ideal applicant will have experience in a similar role, working factories in Far East and Italy, works on design platforms like Adobe Illustrator and is proficient in Microsoft Excel. Language skills within Italian and Chinese are desirable.

What you will do:

  • Working with Design & Merchandising teams throughout the season, you will be responsible for managing the process from design handover through to bulk production / delivery to Warehouse stage.
  • Developing new products and ensuring design, fit and colour continutity on existing ranges, while managing their Critical path for a timely product launch.
  • Liaise with design team & factories  on translation of design packs into detail product packs with construction details and correct fabric & trim information. You will create or maintain initial spec for garments, select fabric and trims based on design aesthetics and desired product performance while maintaining the commercial viability of the product.
  • Responsible for organizing fit review meetings with design, fitting proto samples, sending fit & construction comments to factories, ensuring consistency of fit throughtout the protos to size sets, pre-production and shipment samples.
  • Support suppliers on technical aspects of fabric, trim and fit development, ensuring that all sample garments are properly progressed in timely manner as per the critical path deadlines.
  • To negotiate prices with suppliers, mills, and trim suppliers and maintain / manage product margin% during the development of the product;
  • Review faulty/returned products and customer feedback across site and incorporate it to improve product desig, performance and quality.
  • Communicate key range stories to the marketing team for activation.
  • Have a keen awareness of relevant sports brands.

Knowledge, Skills and Experience:

  •  Relevant degree or educated at degree level in a fashion/product design, garment technology or sportwear apparel design.
  • At least 2-3 years of proven background of taking commercially strong products to market. Previous experience in performance sportswear (specially, cycling, running or tri clothing) would be advantageous.
  •  Product Development, garment technology and product manufacturing knowledge
  •  Fabric (and trim) knowledge, preferably performance fabrics
  • Experience working with factories in Far East and Italy
  • Creative design capability
  • Proficient user Microsoft office, specially Excel and have essential skills in Adobe illustrator.
  •  Superb attention to detail, organisational and deadline management skills, and the ability to multi-task are vital
  • Good team player, strong attention to detail, confident decision maker with the ability to nail actions and get stuff done.

Sound like a perfect role for you? Fantastic! We would love to hear from you!

We are for the #Goodstuff!

Product Manager

Chain Reaction Cycles, the world’s largest online bike store, are looking for an experienced eCommerce Product Manager to oversee all site operations and ensure the platform delivers a best in class customer experience.

The role is suited to a highly motivated individual with a strong sense of ownership, responsibility and attention to detail. You will report directly to the Head of Product and work closely with other departments such as IT, Trading, Marketing and Territories.

What you will do:

  • Manage all site operations including, but not limited to, campaign execution, promotion setup, content management and site configuration
  • Responsible for the website platform and all integrated tools to ensure optimal product functionality
  • Develop and implement a site search and navigation strategy to ensure a complete customer journey and experience
  • Work closely with the UX team to identify and develop new features and functionality to improve customer experience
  • In conjunction with UX and Analytics help to develop and embed a testing and experimentation culture within Chain Reaction Cycles
  • Provide website platform subject matter expertise to key internal stakeholders
  • Ensure site content supports business objectives and strategy
  • Be commercially aware to maximize the use of available merchandising tools
  • Liaise with 3rd parties in relation to product upgrades and account management
  • Ensure quality throughout
  • Ensure continual progression of skills within the team
  • Assume project management responsibility for assigned ecommerce initiatives
  • Monitor competitor activity and maintain knowledge of technology developments within ecommerce

Knowledge, Skills and Experience:

  • At least 3 years experience in a similar role managing ecommerce sites
  • Solid understanding of ecommerce technology and experience with content management systems
  • Track record of success leading ecommerce initiatives and projects
  • Strong business analysis skills and a good knowledge of Google Analytics
  • Strong stakeholder management and communication skills
  • Knowledge of Oracle Commerce / ATG platform
  • Knowledge of HTML, CSS and JavaScript
  • A passion for Ecommerce

Sound like a perfect role for you? Fantastic! We would love to hear from you!

We are for the #Goodstuff!

Senior Systems Administrator

This role is a key position in the Production Services Team and involves taking a proactive stance in supporting the WiggleCRC business in the maintenance and upkeep of existing IT infrastructure, IT applications, IT equipment and Telecoms services. The role will also form an essential part of the technical guidance team, the purpose of which is to guide and advise the management team on future and current technical initiatives, strategy and best practices.

The purpose of this role is to support IT Operations as a senior member of the Production Services Team, managing and maintaining IT services and network infrastructure across the WiggleCRC business and to be a leading 3rd line technical resource. Provide technical advice, implement industry best practices and to take a leading technical role within the team and while seconded to internal project teams. To champion technology and help drive positive change in accordance with Wiggle’s IT policies and strategy.

What you will do:

  • The Production Services Team supports and maintains services for 4 offices, 3 datacentres and 3 warehouses.
  • Support manage and monitor over 350 servers, physical and virtual.
  • Support manage and monitor over 50 network devices.
  •  Support and monitor the Wiggle website, which is a 24/7/365 critical service.
  • The Production Service Team support all user journeys: Customer, Supplier, Product, IT, HR and Finance.   
  • Production Services support multiple environments, including Production, Pre-Prod and DR on physical, virtual and cloud platforms.

Knowledge, Skills and Experience:

  • At least 3 years’ experience in a third-line technical support role.
  • Experience and knowledge of supporting and maintaining an e-commerce platform including Windows, IIS, .Net framework, Certificate management etc.
  • Experience and knowledge of supporting and maintaining an Active Directory-based Wintel environment including Group Policy, Active Directory Domain Services, DFSR and so forth.
  • Experience and Knowledge of supporting and maintaining an enterprise Network, including load balancers, firewalls, VPN, Cisco routers and switches.
  • Experience and Knowledge of supporting and maintaining VMware virtualised platforms.
  • Experience supporting messaging systems such as Exchange and Office 365
  • Experience supporting enterprise storage arrays, including DELL, HP, EMC, various models.
  • Ability to manage priorities within small team
  • Experience and Knowledge of using and configuring enterprise monitoring solutions, such as Solarwinds.

Sound like a perfect role for you? Fantastic! We would love to hear from you!

We are for the #Goodstuff!

French Speaking Customer Service

Do you understand the importance of outstanding customer service?

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries daily and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

What will you be doing:

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

As a French Speaking Customer Service Advisor, you will be representing Chain Reaction Cycles, assisting and advising French speaking customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

Knowledge, Skills and Experience:

  • Strong French and English skills, both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a customer service or retail environment
  • Ability to manage and co-ordinate changing priorities, have high standards and be capable of multi-tasking
  • IT proficient with the ability to learn new systems
  • Self-motivated and confident decision maker with the ability to apply solutions and a positive "can do" attitude
  • Ability to be flexible with work duties and hours as required by the team and business
  • Confident in raising queries in order to optimise service delivery to our customers

Does this sound like the perfect job for you? Fantastic, please click to apply and a member of our Talent Acquisition team will be in touch.

Insight Executive

Are you an Insight Executive looking for your next challenge? If so, please read on!

What will I be doing?

  • Campaign analysis and evaluation
  • Reporting on customer metrics
  • Data mining
  • Deep dive analysis into opportunities for campaigns
  • Deliver Key Analysis (Digital, Marketing, Consumer and especially the Customer)
  • Visualising findings through dashboarding software
  • Some travel may be required between offices. Note, current offices are in Portsmouth, Mallusk and Belfast.

What experience would we like you to have?

  • An undergraduate degree in mathematics, marketing, business, or another related field
  • Proficient in Microsoft Excel
  • Experience in using data, and visualizing it for the end user
  • Ability to interpret data from disparate sources
  • Understanding of commercial metrics and measures
  • ICT literate, with an open attitude to new tools, especially sources of data, or analytics platforms
  • Excellent communication and interpersonal skills
  • Highly numerate with an excellent attention to detail
  • Excellent organizational and prioritization skills
  • Strong analytical and quantitative skills, ability to use data to develop and measure marketing campaigns.
  • Confident in your skill set and knowledge
  • A commitment to excellence
  • A passion for the customer journey and WiggleCRC’s mission to inspire everybody, everywhere, every day to experience the joy of sport

Desirable:

  • Tableau or other visualization software experience
  • Google Analytics experience
  • R experience, or another scripting language
  • Relevant analytical experience within the retail sector, working with large volumes of data and customer numbers

If this sounds like the perfect job for you, please apply now – or contact the Internal Talent Acquisition team for any questions.

Online Marketing Manager - North America & ROW

The Online Marketing Manager, North America & ROW is a key role in driving the growth of Wiggle and Chain Reaction Cycles across the North America & ROW (Rest of World) markets. Working for the top tri sports retailer in Britain, and a major international player, this role will have responsibility for maximising profitability through the growth of sessions, revenue and market share across a variety of online sales promotion channels, including PPC, Paid Shopping, Affiliates and Remarketing.

What you will do:

  • Responsible for an online budget of approx. £650k
  • Own traffic, revenue and profit targets for the US, CA and ROW markets, which accounts for approx. 7% of total group revenue
  • Own the localised strategy, budgets and KPI targets across PPC, Paid Shopping, Remarketing, Affiliates and other channels as appropriate
  • Implement builds and optimisations of campaigns across all channels to achieve targets
  • Identify opportunities to achieve revenue growth targets and drive new customers
  • Create business cases for new opportunities and engage key stakeholders
  • Regular analysis of campaign performance against targets and report back to the team / wider business
  • Finance management – PO’s, receipting and budget tracking
  • Working as part of the wider Global Online Marketing team of sixteen across three regional marketing teams (UK AU and North America, Europe and Asia) & a strategy team
  • Work closely with Country Managers to ensure maximisation of traffic generating opportunities
  • Other work as required by the team

Personal Specification and competencies:

  • 1+ year paid search experience
  • Experience in using Online Marketing platforms (such Google Analytics, Google Adwords)
  • Basic understand of how search engines work and interact with websites
  • Some experience of bid management tools a plus
  • Intermediate Excel skills
  • Budget management
  • Analytical approach to interpreting and manipulating data
  • Attention to detail in recognising campaign and data accuracy
  • Target Driven
  • Ability to make decisions in line with commercial goals of business
  • Be able to work effectively with minimal direction
  • Ability to multi task across a number of channels and projects
  • Retail or e-commerce experience desirable 
  • An interest and knowledge in tri-sports are also desirable

 

Sound like a perfect role for you? Fantastic! We would love to hear from you!

 

Spanish speaking Customer Service Advisor

Mallusk, Belfast

Do you understand the importance of outstanding customer service?

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries daily and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

What will you be doing:

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

As a Spanish Speaking Customer Service Advisor, you will be representing Chain Reaction Cycles, assisting and advising Spanish speaking customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

Knowledge, Skills and Experience:

  • Strong Spanish and English skills, both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a customer service or retail environment
  • Ability to manage and co-ordinate changing priorities, have high standards and be capable of multi-tasking
  • IT proficient with the ability to learn new systems
  • Self-motivated and confident decision maker with the ability to apply solutions and a positive "can do" attitude
  • Ability to be flexible with work duties and hours as required by the team and business
  • Confident in raising queries in order to optimise service delivery to our customers

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

Java ATG Developer

Principle Java Developer

Location: Belfast

Summary:

Chain Reaction Technology are looking for a highly motivated Principal Java developer who is passionate about solving large scale engineering problems and excited by taking a leading role in the largest new project in global ecommerce.

What will I be doing?

You will be a key member of the team that will build a new eCommerce platform for one of the biggest brands in global sports retail. With combined revenues of over £350M the company has embarked on a program of large-scale technology investment based on Oracle technologies.

·         You live and breathe enterprise Java.

·         You understand what it takes to design software that is used by millions of people.

·         You have relentless high standards when designing robust, scalable and maintainable software solutions.

·         You are a true team player who enjoys collaborating with and mentoring others so everyone can be become better developers.

·         While you might not be a hard-core athlete you are motivated by the positive difference sport and exercise can make in people’s lives

What experience do I need to have?

·         At least 7 years experience designing, developing and maintaining large scale web applications.

·         An expert in OO design with an in-depth knowledge of design patterns.

·         Extensive experience with relational database systems and SQL in high volume transactional applications.

·         Experience building algorithms, data structures, and optimizing performance.

·         An out and out passion for technology, code elegance, and web standards.

It would be great if you had the following experience, but not essential…

·         Experience of Oracle Commerce platform development.

·         Experience of multi-language and multi-currency environments.

Why do people love working at Chain Reaction Technology?

·         The group of people that I work with

·         The responsibility I’m provided

·         I’m listened to

If you would like to be part of the CRC family – please send your application to jobs@wiggle and a member of the Talent Acquisition team will be in touch.

HR Business Partner

Location: Bilston, Wolverhampton 

Are you an HR Business Partner looking for your next challenge? If so, please read on!

What will I be doing?

This role is commercially focused, balancing both the ability to deliver hands on HR solutions to the business whilst managing a high ER case load. The HR Business Partner will be responsible for partnering through all areas of HR including complex employee relations, management development, engagement, and performance management. It will provide HR support to the Distribution Centre across all levels including working with senior management to deliver and implement processes, policies and strategies. This is an experienced role responsible for the day to day delivery of the HR function reporting directly to the HR Manager.

The HR BP is responsible for ensuring UK legislation is considered and interpreted to fit the Wiggle and distribution centre environment, from both a process, procedural and policy perspective. The role provides support to all areas of site from a HR perspective and will be responsible for supporting the HR department in completing business development projects. The role will partner with stakeholders from within the operations functions and will need to have a clear understanding of what drives the business, the market and how this impacts the people agenda on site. The HRBP will be expected to provide coaching and advice to managers and leaders to ensure delivery of their business area through performance of their people.

What will the job involve:

- Lead and coordinate action planning on the full range of HR activities relevant to the distribution centre, including but not limited to Employee Relations, Reward, Policy, process and work force planning,

- Diagnose and analyse people issues, providing objective challenge and engaging the appropriate methods to ensure resolution.

- Support managers and the business on all Employee Relations in line with company policy and legislation, minimising risk to the business

- Support the management team in creating and delivering plans to build high employee engagement

- Develop and maintain trusting and effective partnerships with all onsite managers, challenging their thinking and working closely with them to co-develop solutions to meet their current and future business needs

- Work with management to build a high-performance culture and coach managers on strategies for nurturing their talent, developing their people and tackling team and individual performance issues.

- Fully integrate and work in partnership with the site, analysing trends and key metrics to understand the key performance issues, objectives and drivers, subsequently proactively driving the HR agenda.

- Understand the legislative landscape and have the ability to apply in practice, also ensuring compliance with necessary policies and processes

- Identify training needs, and design and deliver training programmes to assist with the upskilling of employees and managers.

- Partner with the HR Manager, and wider business to successfully deliver business projects

- Suggest ways the HR function and business can continually develop

KPI’s:

- Ensure ER cases are managed in line with policy and legislation to minimise the risks to the business

- Provide a timely response to all queries

- Ensure that all employee records remain up to date

- Contribute to the maintenance and improvement of HR KPIs; Headcount, Turnover, Retention, Loss of Productivity and ER cases.

Knowledge, Skills and Experience:

- Experienced HR professional with a "can do" attitude

- Commercially minded approach to HR

- CIPD professional

- Experienced at dealing with a high and sometimes complex ER case load.

- Approach ER with a commercial view, in addition to legislative requirements.

- Up to date knowledge of current and emerging legislation, case law and best practice with an ability to translate legal developments in to practice

- Competent in using Microsoft Offices packages, particularly PowerPoint were creative approach would be ideal.

- Experience in analysing data and producing reports

- Previous experience with writing and delivering training material

Competencies:

- A passion and confidence to set you apart in both HR and delivering success

- Comfortable working in a fast-paced environment with a degree of ambiguity.

- A strong commercial acumen

- Excellent stakeholder management/influence and the ability to easily engage with colleagues at all levels.

- Able to build effective and strong working relationships.

- Strong communication skills, with the ability to share a message to varying audiences.

- Ability to prioritise own workload in an organised manner and work under pressure, juggling multiple deadlines

- Ability to work independently and as part of a team, sharing and demonstrating ideas of good practice

- Ability to interpret policies and procedures, identify issues and use initiative when providing solutions

- High degree of confidentiality and experience in managing sensitive information

- Ability to manage and coordinate changing priorities, understand 'what good looks like’, and capable of multi-tasking

- Possess a strong attention to detail with a strive for excellence in delivery

- Ability to take a lead role and own project delivery

If this sounds like the perfect job for you, please apply now - or contact the Internal Talent Acquisition team for any questions.

HR Coordinator

Location: Bilston, Wolverhampton

Are you an HR Coordinator looking for your next challenge? If so, please read on!

What will I be doing?

Job Purpose:

A key role providing generalist HR support to the HR function and Distribution Centre. As the HR Coordinator/Advisor, you will ensure all day to day people related processes for site are carried out in accordance with company needs and external requirements, with the aim to increase organisational performance through people. You will be an ambassador of HR across the site to promote an effective and proactive HR service provision.

This is support role looking after all HR administration and supporting two HR Business partners, as well as the wider site in the day to day management of employees. First point of contact for all HR-related queries. This role covers the general functions of an HR Department to include but not limited to employee relations, data management, onboarding, policies and procedures, administration.

Accountabilities:

·Responsible for all new starters and managing the new starters’ process, including preparing and sending out contracts, conducting inductions, and all administration related to the process.

·Support managers through various processes to ensure that all mile stones are adhered to; probation, sickness absence, Performance Reviews etc.

·Manage employee absence

·Work with head office to support the preparation of monthly KPIs, and assist locally with the preparation of site specific KPIs

·Manage HR processes and ensure that payroll are informed

·Assisting in investigations and disciplinaries

·Look after the leavers process, including conducting exit interviews, preparing paperwork

·Ad-hock tasks as and when they arise

KPI’s:

-Ensure support is provided to the HR Team and management for all ER cases.

-Provide a timely response to all queries

-Ensure that all employee records remain up to date

-Maintain a high level of accuracy, particularly in areas that will impact payroll

-Contribute to the maintenance and improvement of HR KPIs; Headcount, Turnover, Retention, Loss of Productivity and ER cases

Knowledge, Skills and Experience:

·Previous experience in a HR-related role

·CIPD professional

·Excellent attention to detail and a high level of accuracy

·Excellent IT skills including Excel, Outlook, Work, PowerPoint etc.

·Excellent verbal and written communication skills, ability to communicate on all levels of the business

·Excellent time management skills

·Ability to manage shifting priorities

·Administration and heavy work load experience, ability to work in fast-paced environment

Competencies:

·A passion and confidence to set you apart in both HR and delivering success

·Confidentiality and ability to work with sensitive information

·Accuracy and attention to detail

·Time keeping

·Team player

·Ability to take responsibility of own workload and projects

·Problem solving

If this sounds like the perfect job for you, please apply now – or contact the Internal Talent Acquisition team for any questions.

HR Business Partner

Location: Portsmouth 

WiggleCRC are currently looking for an experienced HR Business Partner to join the Portsmouth team on a permanent basis.

 

If you are looking for a rewarding career in a vibrant company, please read on!

 

What is my mission?

 

This role is commercially focused, balancing both a strategic viewpoint with the ability to deliver hands on HR solutions. It will provide HR support to the business across all levels including working with senior management and executives to deliver and implement processes, policies and strategies. This is an experienced role responsible for the day to day delivery of the HR function reporting directly to the HR Manager.

 

What will I be doing?

You will be responsible for ensuring UK legislation is considered and interpreted to fit the Wiggle environment, from both a process, procedural and policy perspective. The role will partner with stakeholders across multiple functions and will need to have a clear understanding of what drives the business, the market and how this impacts the delivery of the people agenda.

    The HRBP will be expected to provide coaching and advice to senior managers and leaders to ensure delivery of their business area through performance of their people.

 

Responsibilities:

  • Lead and coordinate action planning on the full range of HR activities for the relevant business areas.
  • Develop and maintain trusting and effective partnerships with managers.
  • Work with management to build a high-performance culture and coach managers on strategies for nurturing their talent, development of their people and tackling team and individual performance issues.
  • Support the business in creating and delivering plans and strategies to build high employee engagement
  • Diagnose and analyse people issues, providing objective challenge and engaging the appropriate methods to ensure resolution.
  • Understand the legislative landscape and have the ability to apply in practice, also ensuring compliance with necessary policies and processes
  • Identify training needs, and design and deliver training programmes to assist with the upskilling of employees and managers.
  • Partner with the HR Manager, and wider business to successfully deliver business projects 
  • Ensure ER cases are managed in line with policy and legislation to minimise the risks to the business

 

What experience would we like you to have?

  • Experienced/Senior HR professional with a “can do” attitude
  • Commercially minded approach to HR
  • CIPD professional
  • Up to date knowledge of current and emerging legislation, case law and best practice with an ability to translate legal developments in to practice
  • Competent in using Microsoft Offices packages, particularly PowerPoint were creative approach would be ideal.
  • Experience in analysing data and producing reports
  • Previous experience with writing and delivering training material
  • Comfortable working in a fast-paced environment with a degree of ambiguity
  • Ability to take a lead role and own  project delivery.

If this sounds like the perfect job for you, please contact the Internal Talent Acquisition Team at WiggleCRC, or apply now!

Data Architect

Location: Portsmouth

Wiggle CRC are currently looking for an experienced DATA ARCHITECT to join the Portsmouth team on a permanent basis.

If you are looking for a rewarding career in a vibrant company, please read on!

What is my mission?

Wiggle CRC’s implementation of an Enterprise Data Management function is delivering a joined up, strategic approach to all data initiatives. The Data Architect is a critical role in its success, bringing commonality and structured thinking for how data is stored, shared, accessed, transferred and consumed by the organisation.

What will I be doing?

You will be responsible for standardising the current environment, optimising it to drive data availability and innovating for the data needs of tomorrow. A key partner to the data protection and analytics functions, a well-designed architecture will ensure compliance and embed data-as-a service within the enterprise. Familiarity with leading architectural methodologies such as TOGAF are a must as the role will play an important part in defining the internal architectural frameworks and ways of working.

Responsibilities:

  • Document as-is architecture and to-be architectures (including gap analysis)
  • Map the data flow creating data lineage views for the organization
  • Identify and apply business capabilities in line with APQC PCF definitions and incorporate into architectural artefacts
  • Support the definition of Enterprise Architecture principles with specific ownership of data accessibility and sharing principles
  • Understand data requirements of the organisation, design and deliver innovative tailored solutions and implement enterprise scale data projects where required
  • Refine data warehouse and integration design to help drive accessibility, availability and accuracy
  • Create and manage architectural roadmaps including transition steps
  • Define how data is sourced, structured, stored and supplied
  • Key influencer for how Wiggle CRC uses data and makes decisions
  • Develop standard data models, data elements, and other metadata that defines the data environment
  • Understanding/experience of Big Data technologies such as Hadoop, Hive, Pig, Sqoop, etc.
  • Understanding/experience of ARTS defined retail data model (Operational and Warehouse)

What experience would we like you to have?

  • TOGAF
  • EA tools (Avolution, Mega, ArchiMate, etc.)
  • Big Data, AI, IoT, Machine Learning, Open Data
  • ARTS Retail Data model
  • Experience of driving the effective use of data to capitalise on its competitive advantages
  • A clear understanding of how and where enterprise data entities and attributes are created, stored, transported, and reported
  • The ability to understand the level and complexity of data transformations required to support the information exchange needs between applications
  • Experience in ensuring data is accessible for users to perform their functions
  • A proven background in creating the common methods and tools for creating, maintaining, and accessing the data shared across the enterprise
  • The ability to define common data access policies and guidelines to be adopted and enforced when replacing legacy systems

If this sounds like the perfect job for you, please contact the Internal Talent Acquisition Team at Wiggle CRC, or apply now by sending your CV to jobs@wiggle.com

Data Engineer

Location: Portsmouth

Wiggle CRC are currently looking for an experienced DATA ENGINEER to join our Portsmouth based Business Intelligence team on a permanent basis.

If you are looking for a rewarding career in a pioneering, market leading company, please read on!

What is my mission?

Wiggle CRC has embarked on a significant systems investment, upgrading to the latest Oracle technology throughout its back and middle office processes. Alongside this upgrade, Wiggle CRC has deployed an Enterprise Data Management function covering data protection, architecture, management and analytics focusing on the quality, use and protection of our data. Business critical data resides in Wiggle CRC’s data warehouse (Foundation). The Data Engineer will ensure that the BI team can supply sufficient analysis to the business in an accurate, standard and timely fashion. 

What will I be doing?

The Data Engineer role will form a key part of the team with responsibility for interacting with system owners and the business to integrate the data within the data warehouse, using tools such as Oracle ODI and EDQ. The role will also be responsible with the Data Architect for shaping future data platforms, tooling and standards to meet an increasing demand for data within the business.

Responsibilities:

·         Ownership of ETL process

·         Creating and managing Data Integration solutions

·         Creating and maintaining relevant technical documentation

·         Key resource in Data integration projects

·         Support other roles BI Developer & Data Architect

·         Assist in the adoption of data governance process 

·         Monitor performance of data contracts, work with other members of the team to suggest improvements

·         Facilitating the knowledge transfer from existing 3rd party to in house

·         Integrating new data feeds

·         Maintain data feeds in line with Wiggle CRC standards

·         Supporting existing and future projects including Surrey BI, the integration of a single analytics platform

·         Provide cross functional support across other roles within the BI team.

What experience would we like you to have?

·         Oracle ODI and EDQ development

·         Advanced SQL and PL/SQL skills

·         Understanding of data modelling and schema design

If this sounds like the perfect job for you, please contact the Internal Talent Acquisition Team at Wiggle CRC by emailing jobs@wiggle.com

Campaign Manager

WiggleCRC are looking for a Campaign Manager to join the family! If you are looking for your next challenge, please read on!

What is my mission?

You will be responsible for driving sales worldwide on the Wiggle site by developing engaging and relevant trading campaigns and activating them across Wiggle’s channels. This includes working closely with the WiggleCRC Category Marketing Managers and Product Marketing Exec, representing the customer’s best interests but balancing this with the commercial priorities of the business.

You will be responsible for ensuring the Wiggle activity plans and sites are set up to deliver their commercial objectives and each are effective in engaging our target audience with the right products at the right time.

What will I be doing?

·         Managing the Wiggle marketing planning process, ensuring that the 18 month, quarterly and media plans are delivered on time with the right inputs and visibility

·         Driving the Wiggle plans, combining inputs from stakeholders to deliver the best integrated and commercially strong forward plan

·         Owning the flat planning and site refresh process, ensuring that we have the correct mix of customer and commercial messages at all times in keeping with the plans

·         Working with the Commercial Marketing Exec to deliver the above

·         Working with the wider team to ensure all content fits with the Wiggle brand and tone of voice

·         Working with Design to create customer focused and engaging creative

What experience would we like you to have?

·         Degree, marketing qualification or equivalent

·         Minimum 3-4 years experience of working in a marketing or retail role

·         Strong project management skills

·         Strong presentation skills (written and verbal)

·         Strong influencing skills with evidence of managing key senior stakeholders effectively

·         Experience of working within cycling/triathlon/run/swim industries would be an advantage

·         Very commercially driven with revenue focus, budget and cost awareness

·         A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight

·         A creative eye and the ability to deliver innovative concepts

·         Capability to think and act globally

·         Ability to engage stakeholders at the highest level

·         Highly organised with the ability to manage constantly changing priorities

If this sounds like the perfect challenge for you, please apply via the Internal Talent Acquisition team by sending your CV to jobs@wiggle.com

Brand Marketing Manager

WiggleCRC are looking for a Marketing Manager who is enthusiastic about sport/cycle to own the marketing for Vitus bikes and Prime Wheels! Feel like taking on this challenge? Then please read on!

What’s my mission?

You will be the brand guardian for Vitus bikes and Prime wheels and will lead the marketing strategy, positioning and execution that will drive brand equity.  You will help drive brand sales growth to support WiggleCRC’s aggressive house brand growth agenda.

You will develop a brand marketing plan with clear objectives and activities that will drive the desired change in customer behaviour.  A key part of this role will be to work closely with the house brands hard goods development team to ensure that product design & development is aligned to brand strategy and consumer wants & needs.  You will also work closely with the wider Wiggle business to ensure that brand plans and activation are integrated into the Wiggle and CRC marketing planning process.

What will I be doing?

·         Continue to evolve the Vitus/Prime Brand Positioning Toolkit. 

·         Drive the brand strategy positioning through the business to build brand understanding and consistency in execution.

·         Vision Planning to define the 3-5 year goals.

·         Lead the marketing asset creation for Vitus and Prime for all channels of communication. 

·         Forge relationships with key industry media and influencers.  Ensure Vitus and Prime get included in key media reviews and tests.

·         Lead the activation of Vitus sponsorship and ambassador programme.

·         Lead the development and execution of advertising and publisher partnerships.

·         Build Social Media strategies.

·         Lead weekly and monthly brand KPI reporting (customer behaviour/ activity metrics)

·         Work closely with the Demand Generation team to optimise distribution.

·         Review the opportunity to activate Vitus at trade and consumer shows; develop, lead and execute recommendations for future.

·         Manage the marketing investment budgeting process.

What experience would we like you to have?

·         Experience in end-to-end marketing, covering brand development & and brand activation.

·         Proven experience of managing marketing campaigns across multiple channels, including PR & media relations, eCRM, digital content & distribution, social media, sponsorship (teams & events), brand ambassadors

·         Knowledge of the commercial benefits of marketing and how to analyse ROI of marketing activities

·         Experience of data analysis/reporting

·         Have a real passion for bikes or cycling.
 

If this sounds like the perfect job for you, then please apply now! Or contact the Internal Talent team at WiggleCRC for more information. 

Customer Service Product Expert (Weekends only)

Job Purpose:

As a weekend Customer Service Product Expert, you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone on Saturdays and Sundays. You will have the highest degree of courtesy and professionalism and provide detailed product information and recommendations also resolving issues.

Context:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types on weekends. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

The role will be working weekends only –

Saturday – 09.30am – 18.00pm

Sunday – 09.30am – 18.00pm

There is a performance-based bonus which is paid monthly.

Responsibilities and Duties

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms

KPI’s:

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic - please email your CV to jobs@wiggle.com and a member of the internal talent acquisition team will contact you!

Assistant Brand Manager

WiggleCRC are looking for an Assistant Brand Manger to join the marketing family in the Portsmouth office. We are looking for someone to assist in the execution of the house brands marketing plans for dhb apparel, Vitus bikes and Prime wheels. Does this sound like a bit of you? Then please read on..!

What will I be doing?

  • You will would work closely with the brand marketing team to execute the brand marketing plans and evaluate the change in customer behaviour
  • Assist in the delivery of marketing communications activities, including but not limited to:
    • Gather content for, and execute social media plans (2-4 weeks in advance)
    • Leverage Wiggle and CRC social media to maximise reach and engagement when relevant.
    • Review vitusbikes.com website, evaluate how to enhance the site and implement agreed recommendations.
    • Support the brand marketing team in the preparation for the brands seasonal shoots..
    • Lead, execute and optimise the brand stores / pages on each site.
    • Support the brand marketing team in gathering relevant content.
  • Ensure that all brand activity reflects the brand positioning.
  • Understand each of the brand’s consumer; support the brand marketing team in building consumer and customer understanding; champion this insight into the marketing activity.
  • Support the brand marketing team in developing marketing initiatives that drive customer loyalty (AOV and frequency) and customer acquisition.
  • Support the brand and content team in optimising the content for the product description pages.
  • Conduct on-going competitor analysis and market reviews to provide insight to the business to support product development and brand communications.
  • Support the team with administration tasks


What experience would we like you to have?

  • Hands on experience in implementing social media strategies, and creating organic and paid social media content that drives strong consumer engagement
  • Hands on experience of managing a Wordpress website, and a strong understanding of digital customer journeys
  • curiosity to understand consumers and customers, and a passion to meet their needs
  • A passion for developing brand marketing campaigns, particularly in digital
  • Supports information gathering and has an ability to analyse information to create insights
  • passion for sport and cycling an advantage
  • Is able to plan, schedule and monitor own work within short time horizons

If this sounds like your perfect next challenge, we would love to hear from you.

Please apply by sending your cv to jobs@wiggle.com and the Talent Acquisition Team will contact you.

Digital Marketing Executive

Are you a looking for your next challenge within Marketing? WiggleCRC have a very exciting opportunity for a Digital Marketing Executive to join the family!

What will I be doing?

  • You will be maximising profitability through the growth of sessions, revenue and market share across a variety of channels, including Organic, Paid Search, Google Shopping, Affiliates and Remarketing.
  • You will plan and implement global online marketing strategies to deliver ambitious growth targets across WiggleCRC websites.
  • Lead global online marketing projects with the team of country specific online marketing managers
  • Identify areas of opportunity both looking at different countries and channels
  • Share channel best practices with the wider team
  • Regular analysis of channel performance
  • Maximise sales and profitability
  • Grow market share in the tri sports market
  • Identify new third party partners to increase external visibility of Wiggle content
  • Identify opportunities to achieve revenue growth targets
  • Other work as required by the team

*What experience would we like you to have?

*

  • Interest in, or knowledge of digital marketing required with hands on digital experience an advantage
  • Knowledge or experience in Online Marketing platforms an advantage
  • An interest and knowledge in tri-sports are also desirable
  • Be able to work effectively with minimal direction
  • Ability to multi task across a number of channels and projects
  • Strong analytical skills
  • Ability to interpret performance data
  • Demonstrate creativity in creating and delivering online marketing plans
  • Ability to make decisions in line with commercial goals of business
  • Attention to detail in recognising campaign and data accuracy
  • Identify and communicate opportunities to shape the future of the business
  • Ability to communicate and engage with other internal stakeholders
  • Written / spoken language skills for one European language an advantage (European language skills, preferably Italian, Danish or Dutch, would be an advantage)
  • Retail or e-commerce experience desirable

Does this sound like a bit of you? Great! Please apply now or contact the Talent Acquisition team for more information…

Resourcer

Location: Portsmouth

Job Purpose:

Wiggle is a leading online sports retailer, inspiring people to share and participate in a love of sport. The purpose of the Talent Acquisition team is to support the business in its mission by attracting the best talent and engaging our people in the Wiggle CRC Way. Working as part of the wider HR team you will assist the Talent Acquisition Manager and Talent Acquisition Specialists with activities including the sourcing, advertising, interviewing and shortlisting of applicants and all associated administration.

                                                           

Context:

Working closely with the Talent Acquisition Manager you will be responsible for all aspects of day to day hiring across the business delivering a first-class service to attract top talent and promote Wiggle as an employer of choice. You will have key accountabilities in supporting the Talent team to deliver a timely and cost-effective talent acquisition service to Wiggle CRC recruiting managers. The Resourcing Specialist will be required to interface with the Talent Acquisition Specialist and Manager to ensure applicants are dealt with promptly and efficiently.

 

Accountabilities

  • Advertising of all jobs and performing weekly job board reviews, renewing or removing certain vacancies in line with current live roles
  • First point of contact for the recruitment inbox (redirection emails, queries etc.)
  • Conducting initial approach / screening calls, promoting the vacancy and qualifying candidates
  • Identify skills and competencies to match appropriately with vacancies
  • Supporting the Talent Acquisition team to source candidates through innovative attraction methods.
  • Liaising with agencies to discuss candidate feedback.
  • Sifting CVs and matching against requirements of each role.
  • Managing process to building a talent pipeline for each department / specialism
  • Coordinating interviews and associated paperwork
  • Liaising closely with hiring managers to send interview confirmation emails and send feedback prompts
  • Ensuring that the recruitment master tracker is kept up-to-date with applicants, interviews, offers etc.
  • Assisting with any recruitment analytics that is required - tracking through excel
  • Raising of change of detail forms and new starter forms
  • Raising purchase order requisitions through Oracle.
  • Answer phone calls and field appropriately
  • General administrative support to the Talent Acquisition team and wider HR team
  • Attend regular team meetings
  • Be a point of contact for candidates from offer acceptance to start date

Knowledge, Skills and Experience

  • Previous administrative experience
  • Previous experience in a customer facing role
  • Able to build positive candidate experiences
  • A high degree of confidentiality and understanding of processing and handling sensitive information.
  • Proficient with Microsoft Excel & Word.
  • Ideally from a recruitment agency or internal Talent Acquisition role.
  • Working towards CIPD 3 (desirable but not essential) or equivalent recruitment qualification.

Competences

  • Strong communication and interpersonal skills to deal with employees at all levels, as well as external contacts
  • Well-organized
  • Able to build strong working relationships with line managers and applicants
  • An active listener
  • Resilient
  • Excellent customer service skills
  • Ability to adapt to changing priorities in a fast-paced environment.
  • Exceptional relationship management skills
  • Ability to use good judgment and discretion with highly confidential and sensitive personnel information.
  • Capability of working constructively with diverse personalities.
  • Must be flexible.

Please apply by sending your CV to jobs@wiggle.com and a member of the internal talent acquistion team will contact you to discuss in more details.

Data/Finance Analyst (Operations)

Location: Bilston, Wolverhampton

Are you an excel guru with great levels of numeracy and attention to detail?

What will you be doing?

The core of the role is to support the Operational management to optimise all site operational planning & administration activities.  The role will be an important link to Head Office and will optimise and simplify the flows of information. The role will primarily focus on aligning all finance requirements at site but will also include a further requirement to refine and improve site KPI reporting. The role will support the management team by providing detailed analysis of site performance to facilitate improvement in productivity and cost control.

Roles and Responsibilities

  • Responsible for Operational KPI reporting
  • Responsible for production of the Operations Deployment Plan
  • Responsible for cost and budgetary reporting
  • Responsible for in depth analysis of site costs and productivity.
  • Provide business support where required for site GM
  • Provide cross-functional data & reporting expertise across the business that form the basis for action planning and prioritisation.
  • Support members of the site senior team to understand the site KPI performance at week and month end.
  • Support the delivery of all Citadel site KPIs
  • Liaise with Head Office to agree weekly and monthly financial packs.
  • Develop site budget and monthly forecasts with the Site GM

Skills and experience required

  • A graduate with outstanding analytical ability.
  • Part qualified accountant,
  • High level of drive and focus on results
  • Previous experience in Operations/Logistics role, ideally with a minimum of one year relevant experience.
  • Experience in multiple reporting suites and tools
  • Advanced Microsoft skills (Excel, Word, Power Point)
  • Document Management skills (change control)
  • Good presentation skills.

Does this sound like the perfect job for you? Fantastic, please e-mail your CV to jobs@wiggle.co.uk or call 0203 006 1755 for a confidential conversation.

Japanese Translator

Location: Portsmouth

Are you a native Japanese speaker?

Do you have translation experience?

Then we have a great opportunity for you!

Wiggle’s International team have a vacancy for a Japanese Translator to join the team on a permanent basis!.  As a Wiggle Translator, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating Wiggle’s website interface, marketing and digital content, technical products and help pages.

 

What will I be doing?

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

 What experience would we like you to have?

  • Native standard of Japanese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing and post editing skills will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! We would love to hear from you!

Workshop Technician (PDI)

Location: Whitepark/Ballyclare

Calling all Workshop Technician’s– We want you…..

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential. Working as part of a dynamic team at our Commercial offices or at our Operations centre, there are exciting career prospects available throughout the business.

What will you be doing:

  • Set up and configuration of high quality bikes before dispatch.
  •  Monitoring and assessing quality of completed bikes using quality checklists
  •  Ensure compliance with all Health and Safety regulations
  •  Completion of regular housekeeping duties

Knowledge, Skills and Experience:

  • Proven working experience and the ability to clearly demonstrate a solid understanding in the pre-delivery inspection process
  • 6 months experience in a workshop environment.
  • The ability to demonstrate proficiency in bike assembly
  • Proven quality control with the ability to identify bike faults
  • Cytech Qualification (level 1 or above) or similar industry recognised qualification
  • Actual exposure to the Warehouse Management System and Live- Apps in relation to bike order process
  • Positive can-do attitude
  • Methodical and systematic approach to set tasks and achieving deadlines/targets
  • Excellent attention to detail
  • Ability to work as part of a team
  • Willing to be flexible, adaptable
  • Willing to accept responsibility and be accountable

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of the talent acquistion team will contact you.

Junior Buyer

Are you customer driven and passionate about sports? If so, we have the #dreamjob for you! WiggleCRC are looking for a Junior Buyer to join the family…

What will I be doing?

You will develop a good understanding of the Wiggle customer, and the product category overall market.  A good knowledge of negotiation skills are essential to obtain the best possible cost prices, and supplier terms to enable Wiggle to offer the best prices to the customer.  The Junior Buyer must operate within the agreed Merchandisers Range Framework to keep the range width and depth appropriate, with a balanced attribute product listing.  The Junior Buyer is accountable for setting up items with the appropriate level of data, to enable customers to identify the right product, and to allow accurate range analysis.

As well as this you will be…

  • Negotiating lowest industry cost prices
  • Maintaining balanced number of Suppliers / Brands
  • Testing new products with managed risk
  • Supplier Terms / Deals negotiations
  • On Boarding new Suppliers, Brands and Products
  • Exiting poor selling / non profitable Suppliers, Brands and Products
  • New product / Brand trialling
  • Communicating relevant details to the wider business (Marketing / International)


What experience would we like you to have?

  • Ideally working within sports retail
  • Understanding of product knowledge
  • Ability to prioritise and has strong attention to detail
  • Customer focused

Does this sound like your #dreamjob? Great! Please send your CV to jobs@wiggle.com and the Talent Acquisition team will contact you!

Buyer

Location: Lakeside, Portsmouth

Are you an experienced Buyer looking for your next challenge? Are you passionate about the sports industry and looking to progress your career? If so, WiggleCRC have a great opportunity for you!

What will I be doing?
The Buyer role is to be an expert in the category market, with a full detailed understanding of the main Brands and products, and a commercial ability to select the very best customer product offer.  Buyers must be able to understand and operate within the agreed Merchandisers Range Framework, selecting the most appropriate suppliers, products, and negotiate industry leading prices and terms, and work with the Buying Assistant to set up all products with the correct data in a timely manner.

As well as this you will …

  • Source new suppliers and manage existing supplier relationships for products areas.
  • Identify, procure and manage the supply of quality merchandise for specific areas including exhibitions.
  • Manage the stock holding and sales performance of specific departments and recommend action within agreed financial parameters.
  • Meet retail sales and margin targets, as well as retail key performance indicators.
  • Ensure that all products sold meet relevant regulations and trading standards and that the customers’ or the Museum’s reputation is not put at risk.

What experience would we like you to have?

  • Past experience of Buying within a similar retailer, or highly performing individual from within the business looking to progress. 
  • Understanding of product knowledge
  • Must demonstrate extremely strong negotiation skills and high level of energy to drive the product ranges, and understand the principles of balanced attribute range building, and able to operate within the budgeted framework.

If this sounds like the perfect next opportunity for you, please apply now or contact the Talent Acquisition team for more details!

Training Manager (Operations)

Location: Wolverhampton

Wiggle CRC have a fantastic opportunity to join our Distribution Centre team based in Wolverhampton as a Training Manager.

We are looking for a Training Manager to work alongside the senior team to provide a framework to maximise the capability of all operational team members & ensure that regulatory and developmental training is maintained across the workforce.

What will you be doing?

You will take the lead of the training function for operations in Citadel distribution centre managing full-time trainers and an informal buddy system which supports new operatives and agency workers, taking ownership of the skills development. By developing a system of training and qualification (both formal and informal), and maintaining comprehensive reference materials, the Training Manager will instill a culture of continuous self-improvement and efficiency gains coupled with supporting the Health & Safety Team ensure we are compliant as an employer on H&S training.

Responsibilities and Duties:

  • Develop a framework of training sessions focused around onboarding of new operatives with the aim of full operational readiness within agreed timeframes (learning curve);
  • Work closely with agency partners to ensure that new agency workers are provided with relevant training;
  • Collaborate with the Citadel management team to ensure each operative maintains an up to date Personal Training Plan with timely learning objectives;
  • Work with the Operation, H&S Team, I.T.  and HR to develop a consistent, centrally tracked training cycle & delivery of long-term training strategy across the site;
  • Develop and maintain working training plan document and communicate with relevant stakeholders;
  • Maintain an understanding of site processes and business requirements/strategy to ensure that all materials are relevant & optimally
  • Ensure maintenance of all mandatory training across Health & Safety, MHE and company policies in partnership with the primary Operation so no unplanned detriment is created.
  • Liaise with & manage suitable 3rd party opportunities for continued employee personal development (e.g. Apprenticeship Schemes)

 

Knowledge, Skills and Experience:

  • Previous experience of working in a busy Warehouse & Operations environment
  • Experience in delivering training in a fast paced, dynamic environment;
  • Accomplished learning & development practitioner with a track record of leading on key learning and development initiatives and interventions from design through to delivery;
  • Strong communication skills with a proven track record of engaging presentation skills;
  • The ability to deal professionally with Wiggle CRC staff at all levels;
  • Approachable with a strong ability to motivate teams and individuals;
  • Computer literate with good Microsoft Office skillset;
  • Experience of working in a Health and Safety focused environment;
  • A high level of organisational skills and the ability to be flexible around operational requirements;
  • A proven track record of planning learning and development strategies in advance and turning these into practical deliverables

 

Sound like a perfect role for you? Fantastic - please send your CV to jobs@wiggle.com and a member of the internal talent acquisition team will contact you!

 


 

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